Introduction

The following artwork specifications and guidelines are to help ensure that we receive the highest quality artwork. This will enable us to produce the best quality graphic output. Please read these specifications closely and if you have any questions please do not hesitate to call at 1.866.994.1608

Timelines & Proofs

Once your graphics have been received by our Graphics Department, we will start by reviewing your graphic file or files to ensure that your artwork has met the criteria outlined in these specifications to produce the best quality output graphics. If any modifications or changes to the artwork need to be made, you will be notified, and you will have the opportunity to submit new artwork with the necessary changes. If new artwork is not submitted and you choose to have our Graphics Department make the modifications or changes, you will be billed at a rate of $125 per hour.

After our Graphics Department has reviewed your artwork, you will receive at least one jpeg (.jpg) proof via email. You will receive these proofs within 24 hours of submitting artwork to us. You must respond to this email approving your artwork for print. The faster we get an approval, the faster we can begin the printing process.

Once your approval has been received, the printing process will take 5-15 days depending upon the item you purchased. Please refer to the item description for the actual lead time for the item you purchased. Please note that these production lead times are from the date of approval, not from the date that the artwork was received. If you have purchased graphics that include a rush charge, then the amount of production days will be less. Please factor in shipping time from when the graphics will be printed when trying to determine when you will receive the final graphics. If you need to rush an order that was not originally purchased with a rush fee, then please contact your sales representative immediately for assistance.

Supported File Types

• • Adobe Photoshop - Version Creative Suite 4 (CS4) or earlier (.psd, .tif, .eps)
• • Adobe Illustrator - Version Creative Suite 4 (CS4) or earlier (.ai, .eps)
• • If you are using any other software to create your layout, please submit your artwork as one of the following file types: pdf, jpeg, or tiff.

File Preparation Instructions

• • All graphic files must be built at 150 dpi at the final graphic print size.
• • All graphic files must be created using CMYK mode to ensure the best color matching. If you would like a specific color matched, you MUST provide a PMS color or we cannot guarantee color matching.
• • It is best to flatten all images and outline all text to ensure that nothing will drop out or change during file transfer.
• • When submitting the files for one consistent layout over two or more panels, be sure to create the file as one image. DO NOT SEPARATE each panel into its own separate file.
• • Do not include any bleeds in your layout.

Artwork Submission

Our preferred method of transferring artwork files is using an FTP site. If you have your own FTP site, please email us your site information including login and password. To upload files to our FTP site, please follow these instructions:

FTP Software Submission Information

• • You can use FTP software such as CuteFTP. CuteFTP can be downloaded from www.globalscape.com.
• • Host address: 205.168.2.100
• • Username: hotpepperftp
• • Password: gr4ph!cs
• • Use of the FTP site will ensure timely delivery to us of your artwork submission. If you are submitting artwork to the ftp, please put all files into one folder. Title the folder with your order number and company name. Please zip the entire folder for faster file transfer.
• • If you are submitting artwork to the ftp, please put all files into one folder. Title the folder with your order number and company name. Please zip the entire folder for faster file transfer.

If it is not possible for you to upload to your artwork, please follow these instructions:

• • Send your graphic files via FedEx, UPS, or DHL
• • Ask your sales rep where to send the artwork.
• • Please use only the following forms of media for submission: DVD-R or CD-R. All other forms of media will be rejected unless you have first checked to make sure that we can support your media type.
• • Please be sure to send printouts of all designs and layouts with your graphic files. This will help ensure that we are working with the correct graphics and that no images or text fall out.

For Serpentine Graphic Displays

If you are ordering graphic panels for a serpentine display, please specify if you want the concave side on the right or left side of your display. If you do not specify, we will automatically print with the concave side on the left and the convex side on the right

Contact Information

If at any time you have questions you can either call or email us. Our toll free phone number is 1.866.994.1608. You can either email your sales rep directly or email graphics@hotpepperdisplays.com